“Touch Factor” in Content Marketing Impacts Customer Lifecycle
Is the cashier with the microphone headset responsible for your Big Mac purchase?
Well, he may take your order and therefore “make the sale”, but, we all know sales are the result of ongoing, strategic marketing initiatives. The famous “Golden Arches” are equally famous for producing multiple customer touch-points throughout diverse media streams. This repetitive, multi-channel approach to marketing ensures your “Mac Attack” purchase when you pull into the drive-thru.
When it comes to selling the real work starts with the development and execution of a strategic marketing plan. There is no exception when you’re selling online. To do this most effectively you’ll need a content marketing strategy. “Content marketing” is an online discipline that oversees the development of highly targeted, specialized content that serves as a starting point for lead development, customer acquisition, and customer retention.
Let’s briefly look at each.
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