Posts Tagged ‘Content management’

Portfolio – Content Strategy

 

 

 

Content Strategy in 5 Steps, illustration: Shelly Bowen

Content strategy is a natural extension of the work I do for many start-up/small businesses. Typically, this is in conjunction with other content marketing services.

You can read more about specific projects below or follow “latest news” and blog entries at this website.

Web Design/Content Strategy
Autumn Olive Farms (in process)
Big “O” Tree and Lawn Service
George Bowers Grocery
Liz Beaversmore about the process
McCaskey Law
T&E Meatsmore about the process

Content Management and Strategy
Shenandoah Resource and Conservation Department (RC&D) – Flex Fencing project, 2010-2013 – more about this “offline” content management

Professional Experience
Director of Content Strategy – Geezeo.com – (2007-2009)
Multimedia Designer – Sony Pictures Digital Entertainment – (1999-2003)

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Preparing for Content Evolution

 

Charles Darwin political cartoon

Content is constantly evolving - are you prepared?

Ah, silly content producer…. did you think that you could rest easy after battling zombie content that never dies?

Uh, no.

Besides zombies, you have to worry with something else, too.

No, we’re not talking about finding the “next Twitter” or searching for the “Facebook killer” or discovering some cutting edge app. The distribution channel doesn’t matter as much as this factoid:

Your content will evolve. Will your brand’s online marketing efforts evolve along with it?

Not so long ago web content was treated a lot like traditional print content. You built it, got it approved, and forgot it. Now, with Web 2.0 tools you’re expected to keep that content updated and fresh — expectations set by both the public and the search engines. This is the inverse of zombie content  — and it is demanding. Darwin-esque demanding, in fact, if you want to win with content.

I am working again with a client whose website I built wayyy back in 2006. Naturally, this clients’ business has evolved, as has the marketing needs. The new site requires the flexibility to allow for content evolution. We left the “set it and forget it” online communication stage ages ago.

Here’s what you can do to prepare for ever-evolving content:

1 – Invest in a content management system and teach stakeholders how to use it. This is not carte blanc to let just anyone near your site. Hell, no. You still need content leadership and one person in charge of editorial considerations (not your intern, people, please!). Rather, you want to build a content system backbone that allows for frequent and easy updates. Where appropriate, teams or groups can feed the content beast of your site… again, with dedicated leadership in place to ensure standards are met and marketing messaging is on point.

2 – Accept that content changes. Some people are in great denial here for one simple fact: it’s a lot of work. Sure, you can still slap up a website and forget it. But in an environment growing to expect engagement, is a static site enough? Winning with online content demands that someone manage the regular influx of new material. And again: you need someone to keep your new content on message.

So, bottom line. Is your online content vibrant, alive, and growing? Have you evolved?

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Why Your Content Cannot Die!

P1120150
Image by Emmanuel Blum via Flickr

Web content is a funny thing: it cannot die.

I was thinking of this while finishing up the latest for “Odd Staunton” titled: Swannanoa Palace, or, Why You Cannot Die!

Sure, content can and does get buried and forgotten. It falls into cracks in the inter-webs, patiently awaiting the search spider to find it again.

But it is there: lurking like a zombie awaiting reanimation.

The problem is that even after you delete content a clever person or search engine seeking it can usually find it.

So what do you?

You plan for content’s eventual “death” from the front page of your site and it’s top ranking search results. You plan for content’s life after the limelight…knowing that eventually another spotlight will find it.

By “planning”, I recommend two careful content marketing considerations:

1 – Is it enticing? You can be sure that most “seo” drivel is boring repetition of keywords. That stuff *is* buried and forgotten. Instead, craft quality content in the first place.

In the writing/marketing world this means a combination of knowing your audience and at times being provocative. (In the above example, don’t you want to know the “Swannanoa Palace secret” about “why you cannot die”?)

2 – Will others use it? This is an area ripe for discussion because traditionally creative people could only benefit financially if they kept all the rights and usage to themselves. There is still a need for this in some areas. However, it is also urgent to understand that your web content WILL be used by others, creative commons license or not.

So, plan for your content to be used by others. Embrace it. (Yes, this attitude takes practice.)

Here’s a brief example. A few weeks ago I wrote about renters, community gardens, and changes in land use legislation for Aol. The post lived there for awhile and fell off the front page in the perpetual motion of news. Days later, this post was picked up by Pepsi’s Refresh site. Pepsi followed some best practice reuse: crediting, and linking back. Why wouldn’t I, and Aol, not be happy? (Linking to this site would’ve been ideal, but, considering the norm of finding content work uncredited, I’m not complaining!)

Content’s longevity is exactly why I predict we’ll see more companies and organizations wising up to the bottom-line value of paying for quality content. Spend quality dollars for it’s development and role in marketing strategy — because content never dies.

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Recent Work: Environmental Documentation

Shenandoah Valley Farm

Shenandoah Valley Farm

It’s easy to overlook how content development and management supports the work done by non-profit organizations.

Earlier in the year I volunteered to write and design an informational brochure (embedded below) for the Shenandoah Valley’s Resource Conservation and Development Council (Shenandoah RC&D).

This lead to an interesting three year contract to organize and collect written materials for the “flex fencing stream exclusion” watershed program. The program provides financial assistance to farmers willing to erect fencing to keep animals from polluting the watershed. The fencing is typically accompanied by erosion-prevention planting techniques, too.

The program is privately funded through the Chesapeake Bay Funders Network.

From a content management standpoint the flex fencing project demands keeping track of, and documenting, numerous pieces of varied content (written materials – such as contracts and transcribed farmer interviews – to digital content, such as before/after photos).

Content is pretty essential when you think about its role securing funding for a non-profit. The content collected and managed tells the story of what’s been accomplished.

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Content Should “GIVE”

Content Strategy
Image by Intersection Consulting via Flickr

How do you define your content strategy? My content philosophy is neatly expressed as “G.I.V.E.:”

G – Great content; defined by giving your audience useful, relevant, and thought-provoking information that directly speaks to their interests and needs

I – Influence; content that demonstrates your leadership, while also directing your audience to a certain behavioral outcome (permission marketing conversion, direct sale, etc.)

V – Value; expressed by your audience’s willingness to share content and make referrals on your behalf

E – Economy; content that conveys critical information clearly and quickly, understanding short attention spans and the requirement to stand apart from a crowd.

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